Making targets work and their impact on the Euro and Greek economy

Previously I have written on the dangers and short comings of targets. Reading commentaries on the fate of Greece suggests part of problem may have arisen from targets.

In the past I have explained how targets can encourage otherwise honest people to cheat. Such can be the pressure to meet a target that we will find any excuse to hit the target. For example we will change or at least ‘bend’ the criteria and find another way of ‘getting the numbers’. In call centres agents failing to meet objectives have been known to cut off calls as soon as the phone rings so as to increase their call volumes and reduce their average call duration.

So where’s the Greek connection?

Well commentators have suggested that there was a degree of manipulation of ‘actuals’ to allow Greece to meet the entry requirements for the Euro. The implication being they would not have been granted entry to the Euro club. At the time, interested parties must have been keen for their admission.

The implications of this ‘cheating’ are now on display for all to see.

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